Post-Mortem Best Practices That Actually Drive Change

<p>I've run over 100 post-mortems. The worst ones end with 'Alice will be more careful.' The best ones end with 'we fixed the system.' Here's how you get from the first to the

<p>Most runbooks are useless. Either they're too abstract ('check the logs') or they're a 40-page Confluence doc that nobody reads at 3 AM.</p> <p>Here is the template I use. It

<h2> The ritual most senior engineers skip </h2> <p>Everyone in this field has heard the word "pre-mortem." Almost nobody runs one as an actual habit.</p> <p>The people who do