<p>Most on-call schedules are designed in a slack thread, in 20 minutes, by whoever drew the short straw. Then the team lives with it for years. The math is almost never done, and
<p>Every operations team gets the same advice: improve your runbooks, create better escalation policies, train engineers on incident response, tune alert thresholds. Some of it
<p>I used to close my laptop at 6 PM and forget about code until the next morning.</p> <p>Now I close my laptop and my brain keeps compiling.</p> <p>I'm in the shower, and
<p>Most of the time an outage runs long, the bug was not the hard part.</p> <p>The hard part is that four competent people saw the alert, and all four started working on it inside
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