The two support questions that move revenue, and why we route them differently

<p>AI support becomes useful only when the operating rules behind it are explicit. The hard part is rarely writing a fluent reply; it is deciding which facts are authoritative,

<p>A website chatbot can answer questions, but what happens after the conversation ends?</p> <p>Does the business know who was interested? Can the team review what the visitor

<p>Before you buy a support bot, sort last month's tickets by what the customer actually wanted. Almost every business I have done this exercise with finds the same shape: a small

<p>I haven't written about how ChatRail gets built before. This is the first one, and it starts with a shortcut I'd taken on purpose.</p> <h2> The setup </h2> <p>ChatRail sends