Keep your AI agent's email replies in the right thread

<p>Nobody thinks about their inbox as a pile of individual emails. They think in conversations: the back-and-forth about Wednesday's dinner, the thread with a client about an

<p>Most conversational state management assumes the conversation is <em>happening</em> — a chat session, a websocket, a context window. Email breaks that assumption rudely: a

<p>Your procurement agent needs three quotes for a hardware order. The vendor on the other side runs a sales agent that answers pricing questions automatically. Neither team has

<p>You have an email agent that works in a test inbox. It classifies a support request, pulls the relevant context, and drafts a plausible reply. The risky next step is turning it

<p>Open any ecommerce support inbox during a sale and count the messages. A big slice of them — usually the biggest single slice — say the same thing in a hundred different ways:

<p>Most "AI email agent" demos quietly assume the agent answers everything. Point a model at the inbox, generate a reply, send it, repeat. That's a fine loop right up until the

<p>Most "AI for insurance" demos point a model at a claims handler's mailbox and call it triage. That's fine until you realize the agent is squatting in a human's inbox, racing

<p>You give your AI agent a real mailbox, it sends its first batch of email, and half of it lands in spam. The agent did nothing wrong. The domain did — it's new, it has no