Support Threads That Span Days: Agent Memory via Email

<p>You have an email agent that works in a test inbox. It classifies a support request, pulls the relevant context, and drafts a plausible reply. The risky next step is turning it

<p>Open any ecommerce support inbox during a sale and count the messages. A big slice of them — usually the biggest single slice — say the same thing in a hundred different ways:

<p>When an autonomous agent gets an email address of its own, the first question your security team asks isn't "can it send mail?" It's "can you prove, six months from now,

<p>Most "AI email agent" demos end with a triumphant <code>send</code>. The model writes a reply, the code POSTs it, and a real message lands in a real stranger's inbox. That's a

<p>An AI agent sends an email, a reply lands three hours later, and the agent has to answer two questions before it can do anything useful: which conversation is this, and what

<p><em>Three API calls. One template ID that has to carry through all of them.</em></p> <p>Resend's API for sending a templated email is three steps:</p> <ol> <li>Create a

<p>Travel comms are itinerary-heavy and they change constantly. A "trip" is never one event — it's a flight out, a hotel, a rental car, a dinner reservation, and a flight back.

<p>You give your AI agent a real mailbox, it sends its first batch of email, and half of it lands in spam. The agent did nothing wrong. The domain did — it's new, it has no